Hearing Instrument Specialist

BASIC FUNCTION: To conduct and interpret hearing tests for the purpose of selecting suitable hearing aids, making earmolds or ear impressions and providing appropriate recommendations.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide standardized hearing evaluations for the purposes of hearing aid candidacy including effective masking as described by Company practice guidelines
  • Comply with Company guidelines for medical clearance and consultation
  • Provide a high standard of patient care by proactively serving our customers from the first encounter to all future hearing needs
  • To select, fit and verify appropriate amplification
  • Maintain an expertise in the selling, fitting and troubleshooting of current hearing aid technology
  • Maintain any required professional membership/license/registration and CEU requirements
  • Recognize audiological equipment needs and follow company guidelines for appropriate repair and annual calibration
  • Follow both Operational and Quality Assurance guidelines as set forth by the Company
  • Follow the company’s work and safety procedures and policies
  • Attend scheduled meetings
  • To achieve and maintain levels of professional statistics that are indicative of a high standard of patient care
  • Working with the front office staff in booking both walk-in patients and incoming phone calls
  • Ensuring that patients are followed-up so that appropriate patient care is provided
  • Networking within the medical and patient community
  • Follow established marketing tools to enhance our business opportunities and provide the avenues to create new ones (i.e. patient referral program)
  • To work within a team environment with other member of the center staff in achieving goals established by Regional and Main office management
  • Performs other duties as assigned
  • Adhere to the Quality Improvement Plan, including:
  • Practice Guidelines that establish testing procedures, interpretation standards, referral protocols and hearing air selection, verification, and fitting procedures;
  • Patient’s Bill of Rights that outline the expectations of hearing care provider and patient when services are performed;
  • Professional Code of Ethics that describes the expected work and professional habits of hearing care providers;
  • Medical Reporting System whereby the quality of testing skills and appropriateness of applied knowledge is evaluated relative to completeness, timeliness and accuracy;
  • Quality Intervention Program that provides individual training on issues that are indicated by the Medical Reporting System;
  • Infection Control Program to reduce the risk of contamination by pathogenic germs;
  • Patient Opinion Surveys that are designed to monitor patient opinion on customer service and hearing aid satisfaction;
  • Center Assessments that assess management and organizational skills;

LANGUAGE SKILLS: Excellent oral and written communication skills, ability to establish and maintain a professional rapport with patients and co-workers.  Bilingual language skills are an asset.

EDUCATION and/or EXPERIENCE: Minimum education is a College Diploma from a recognized Hearing Instrument Specialist program or equivalent. Where applicable, registration
with regulatory college (e.g. board certification through AHIP) or provincially recognized licensing body/professional membership in other jurisdictions is required.  At least one year of diagnostic/dispensing experience (not applicable for initial practice registrants).  Current knowledge of hearing health care products and services is an asset.

CERTIFICATES, LISCENSES, REGISTRATIONS: Where applicable, current registration in good standing with regulatory college (e.g. board certification through AHIP) or provincially recognized licensing body in other jurisdictions is required.  Eligibility for participating in third party programs is also a requirement.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly using their hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


e-mail: resumes@directstaffingsolutions.com (Microsoft Word format only)

Direct Staffing Solutions Inc. is an equal opportunity employer and all applicants are welcome. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.