Tow Truck - Dispatcher

Duties:
• Assigns, monitors and executes all incoming tow/light service requests
• Manually assigning and routing all tow and light service request service calls to the nearest available fleet/contractor while ensuring both ETA`s and cost effectiveness for both club and contractor.
• Ensuring that any calls that have to be redirected and are done so within 10 minutes of the call receive time to ensure 30 minute standards are met.
• Ensuring the integrity and achievement of agreed service standards. Determining when to raise ETA`s after utilizing all available equipment to ensure Total Member Satisfaction
• Assign and monitor the progress of calls given to fleet/contractors in the territory. Ensuring any old calls or priority calls are given top priority i.e. Next call done
• Clear dispatched calls from system

Qualifications: 
• Excellent knowledge of Ontario roadways and highways.
• Previous experience in a dispatching required; call centre experience an asset
• Formal dispatch training from accredited training facility preferred
• Thorough knowledge of local and North American geography
• Excellent communication skills
• Demonstrated problem solving skills
• Strong decision making skills
• Must be able to work independently and perform all requirements of position with minimum guidance from Manager

e-mail: Vijay Patel - vpatel@on.aibn.com (Microsoft Word format only)

Review of applications will be ongoing until the position is filled. We thank all applicants for their interest, however, only those selected for interview will be contacted. A satisfactory record of work performance and attendance is required for all positions.