Position: Automotive Service Advisor
Reference #: dss201013
Location: Scarborough , Ontario
Type: Permanent Placement

Duties:
• Meet and greet customers, taking service calls from customers to schedule appointments
• Ask the proper questions to ensure the vehicle to be serviced is diagnosed properly
• Investigate, determine and settle elevated overcharges and damage complaints
• Review monthly statistics & quarterly network statistics and coach to required targets
• Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.
• Determine progress of repair/service orders and inform customer accordingly
• Review results of customer satisfaction surveys with service managers
• Address customer’s questions/needs promptly and professionally
• Establish long-term positive relationships with customers
• Identify service needs of customer vehicle based upon historical service data.
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.


Qualifications: 
• Grade 12 or higher
• 2 years Dispatch or Automotive industry experience
• Computer knowledge " MS Word, Excel, Powerpoint"
• Excellent interpersonal & communication skills (Oral & written)
• Good knowledge of Automotive & Towing industry, Proven mechanical skills, Towing Experience preferred.
• Excellent MS Word and Excel skills.
• Demonstrating diplomacy, patience and able to intervene in problem situations
• Demonstrating a "wants to be helpful" image at all times
• Prioritizing work to ensure it is completed in timely fashion

Requirements:
• Valid SIN Card
• Picture ID
• Steel-toe shoes/boots
• Criminal Check
• Credit Check
• Drivers Abstract

Additional Information: This position requires working Mon-Fri - Day Shift - 8:30am-4:30pm.

Salary:  Depending on Experience

Reference #:  dss201013

To apply for the above position, please forward resume stating qualifications, experience, references and the appropriate reference number to the undersigned:

e-mail: Vijay Patel - vpatel@on.aibn.com (Microsoft Word format only)

Review of applications will be ongoing until the position is filled. We thank all applicants for their interest, however, only those selected for interview will be contacted. A satisfactory record of work performance and attendance is required for all positions.